Digital Marketing

The Social Customer Service Conflict

Despite the growing trend of consumers desiring customer service and issue resolution in new digital channels, most companies have been slow to embrace the opportunity and implement the necessary changes within their own organizations. Social media has changed everything when it comes to supporting customers.  Read here: The Meltwater Buzz Engage Module Customer service hours …

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The Meltwater Buzz Engage Module

All about Meltwater Buzz engage module: The Buzz Engage module is a plug-in, of sorts, to the existing Meltwater monitoring solution. Having ease of integration with a social media listening provider is key.  Know here: Defining Social CRM | Importance in Industries The Engage module is composed of a number of components:  Social inbox : …

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